Delivery Information
At FitLux, we strive to get your order to you as quickly and safely as possible. Please review the following information regarding our shipping and delivery policies:
1. Shipping Methods & Delivery Times
We offer several shipping options to ensure that your order arrives in a timely manner. Shipping times vary depending on your location and the shipping method you select at checkout.
Domestic Orders (Within [Your Country]):
- Standard Shipping: [X–X] business days
- Express Shipping: [X–X] business days (available for an additional fee)
International Orders:
- Standard International Shipping: [X–X] business days
- Express International Shipping: [X–X] business days (available for an additional fee)
Please note: Delivery times are estimates and may vary depending on factors such as local postal services, holidays, or customs delays.
2. Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method you select.
- Free Standard Shipping on orders over [insert amount] (domestic only).
- For orders below the minimum for free shipping, standard shipping fees start at [insert amount] for domestic orders and [insert amount] for international orders.
3. Order Processing Time
All orders are processed within [1-3] business days of payment confirmation. Please note that orders are not shipped on weekends or holidays. Once your order is processed, you will receive a tracking number by email to track your shipment.
4. Tracking Your Order
Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track the progress of your shipment directly on the courier's website.
If you haven't received your tracking details within [X] days of placing your order, please contact our customer service team at [customer service email] for assistance.
5. Delivery Delays
While we make every effort to ensure your order arrives on time, there may be occasional delays due to factors outside our control (e.g., weather conditions, courier issues, customs delays, or high demand during holidays). We will keep you informed if any delays affect your order.
6. International Shipping
We currently ship to the following countries: [list of countries or regions]. Please note that delivery times for international orders may vary depending on the destination country, and customs fees or duties may apply upon arrival. These fees are the responsibility of the customer.
If you have any questions about shipping to your country, feel free to contact our customer service team.
7. Packaging
We take care in packaging your order to ensure it arrives in perfect condition. All items are carefully packed in FitLuxbranded packaging to keep your new clothing safe during transit.
8. Missed Deliveries & Failed Deliveries
If you are not home when your package is delivered, the courier will typically leave a note with instructions for rescheduling delivery or for pickup from a local delivery center. If your package is returned to us due to an incorrect address or missed delivery attempts, you will be responsible for additional shipping fees to reship the order.
9. Lost or Stolen Packages
FitLux is not responsible for packages that are lost or stolen after they are marked as delivered. However, if you believe your package was lost or stolen, please contact the courier directly for assistance.
10. Shipping Address
Please ensure that the shipping address entered at checkout is correct. We are not responsible for delays or lost packages caused by incorrect or incomplete address information.
If you have any questions about your order or shipping, feel free to contact our customer service team at [customer service email] or [customer service phone number]. We're here to help!