How to Make a Return at FitLux

At FitLux, we want to ensure that you're completely satisfied with your purchase. If you're not happy with your item(s), you can return them for a refund or exchange. Please read the steps below to initiate your return.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • You must request your return within [X] days of receiving your order.
  • The item must be in new, unworn, unwashed condition, with all original tags and packaging.
  • Sale or clearance items and intimate apparel (e.g., underwear, swimwear) are not eligible for return.
  • You will need to provide proof of purchase (order number, receipt, or confirmation email).

Steps to Make a Return

  1. Request a Return Authorization (RA)

    • Log in to your FitLux account and go to the Order History section.
    • Select the order and the item(s) you wish to return.
    • Click the Return Item button to initiate the return process.
    • If you don’t have an account, please email us at [customer service email] with your order number and details about the item(s) you wish to return.

    Note: All returns require a Return Authorization (RA) number, which helps us process your return faster.

  2. Prepare Your Return

    • Once you have received your RA number, carefully pack the item(s) in the original packaging (if possible). Make sure the items are clean, unworn, and have the original tags attached.
    • Include a copy of your Order Confirmation or Return Authorization (RA) form inside the package.
    • Please be sure to use a trackable shipping method when returning your item(s), as we are not responsible for lost or damaged packages during return shipping.

  3. Ship Your Return

    • Send your return to the address provided on your RA form or in the return email from our team. The return address will be based on your location and our warehouse.

  4. Return Shipping Costs

    • Domestic Returns: The customer is responsible for the cost of return shipping unless the item(s) received are defective or incorrect.
    • International Returns: Customers are responsible for return shipping costs. Please note that we cannot refund customs duties, taxes, or international shipping fees.

  5. Wait for Processing

    • Once your return is received and inspected, we will process your refund or exchange. Please allow 7-10 business days for us to process your return.
    • We will notify you via email once your return has been processed. Refunds will be issued to the original payment method used during the purchase.

Refunds and Exchanges

  • Refunds: Your refund will be credited to the original payment method. Shipping fees are non-refundable.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend returning the item for a refund and placing a new order for the desired item.

Damaged, Defective, or Incorrect Items

If you receive an item that is defective or incorrect, please follow these steps:

  1. Contact our customer service team immediately at [customer service email] or [customer service phone number] with your order number and photos of the item showing the defect or mistake.
  2. We will provide you with a pre-paid return label and arrange for a full refund or replacement.

Return Policy Timeframe

  • Return Request: Within [X] days from the date you received your order.
  • Return Shipping: Once the return is initiated, you should ship it back to us within [X] days.
  • Refund Processing: Refunds are processed within 7-10 business days after we receive the returned item.

Need Assistance?

If you have any questions about our return process or need help with your return, please don’t hesitate to reach out to our customer service team at [customer service email] or [customer service phone number]. We are here to ensure your experience with FitLux is a positive one.

Last Updated: [Date]