Return Policy
At FitLux, we want you to love your new clothing! If you are not completely satisfied with your purchase, we are here to help. Please read our return policy below for full details.
1. Return Window
We accept returns on most items within [X] days of receiving your order. To be eligible for a return, the item must be in its original, unworn, unwashed condition, with all tags attached.
2. Non-Returnable Items
For hygiene reasons, the following items are non-returnable:
- Underwear, swimwear, or any intimate apparel
- Final sale or clearance items (marked as "Final Sale" on the product page)
If you are unsure whether an item is eligible for return, please contact our customer service team before initiating your return.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at [customer service email] or visit our Returns Page to request a return authorization (RA) number.
- Prepare Your Package: Carefully pack the item(s) you wish to return. Make sure it is unworn, unwashed, and includes the original tags.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure your return arrives safely.
Please note: Returns sent without an RA number may not be processed.
4. Refunds
Once your return is received and inspected, we will process your refund within [X] business days. Refunds will be issued to the original payment method used at checkout. Shipping fees are non-refundable, and the customer is responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item, damaged goods).
5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer service email] with a photo of the item and a description of the issue. We will provide you with a free return label and a full refund or replacement.
7. Sale Items
Items purchased on sale or with a discount are subject to the same return policy. However, final sale items (marked as such during purchase) cannot be returned or exchanged.
8. International Returns
International customers are responsible for return shipping costs. Please note that customs duties and taxes are not refundable by FitLux.
9. Refund Processing Time
Once your return is processed, it may take 5-10 business days for the refund to appear on your bank or credit card statement, depending on your payment provider.
Need Help?
If you have any questions or need assistance with your return, please reach out to our customer service team at [customer service email] or [customer service phone number]. We’re here to help and ensure your experience with FitLux is a positive one.
Last Updated: [Date]